Returns & Exchanges


*Return and Exchange Policy

Thank you for choosing Pop Alocka Toys for your shopping needs. We value your satisfaction and are committed to ensuring a smooth shopping experience. As we continue to learn and improve, please take a moment to review our return and exchange policy:

**30-Day Return Policy:**

- We offer a 30-day return policy, providing you with peace of mind when shopping with us. If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to initiate a return.

**Eligibility:**

- To be eligible for a return, your item must be in the same condition that you received it. It must be unused and in its original packaging.

**Return Process:**

1. Contact Customer Support: Please contact our customer support team within 30 days of receiving your order to start the return process.

2. Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service to ensure that we receive your return.

3. Inspection: Once we receive your returned item, it will be inspected. We will send you an email notification to inform you of the approval or rejection of your refund.

**Refunds:**

- If your return is approved, we will process your refund as quickly as possible. The refund will be issued to your original payment method.

**Exchanges:**

- If you receive a damaged or defective item, we will happily exchange it for the same product. Contact our customer support team to arrange an exchange.

**Customer Support:**

- If you have any questions or concerns about your order, returns, or exchanges, please don't hesitate to reach out to our customer support team. We are here to assist you and provide guidance through the process.

As a new business, we appreciate your understanding and support as we continue to learn and refine our processes. Our goal is to make your shopping experience with us as seamless and enjoyable as possible.

Thank you for your trust in Pop Alocka Toys